Store Policies & Returns/Refund Instructions

Shop with confidence at Cattail Cottage. Our store policies are designed to ensure your shopping experience is smooth, enjoyable, and worry free.
At Cattail Cottage, we want your shopping experience both online and in our Southport gift shop to be simple, enjoyable, and worry free. Please review our policies below for details on shipping, payment, returns, and customer support.

Our Commitment to Quality and Care

We are dedicated to making sure you receive high quality products in a prompt and timely manner. Every item is carefully inspected prior to shipment, and we package orders thoughtfully to ensure safe delivery.

Customer Service and Support

Your satisfaction is always our priority. Our team is here to help with any questions or concerns you may have. Please feel free to contact us at any time.
We also welcome feedback. If you notice an error, experience an issue during checkout, or want to suggest products you would love to see, we would love to hear from you. Listening to our customers helps us serve you better.

Secure Payment Options

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal through Shopify's secure checkout.
Your payment information is always encrypted and protected. If you encounter any issue during checkout, please contact us and we will assist you right away.

Shipping and Delivery Information

  • Orders are usually fulfilled by the next business day.
  • Items ship from Southport, North Carolina, and processing times may vary depending on demand and product availability.
  • Tracking information is provided as soon as your order ships.

Returns and Exchanges

We want you to love your purchase. If for any reason you are not completely satisfied, we are here to help.

  • Returns are accepted within a specified period from purchase (please confirm the return window).
  • Items must be in original condition and packaging.
  • Refunds are issued to the original payment method after inspection.

If your order arrives damaged or defective, please contact us immediately so we can arrange a replacement or refund.

Pre-Orders and Special Orders

Some items are offered on a pre-order basis. These items will be clearly marked on the product page with an estimated availability date.
If you order both in stock and pre-order items together, shipping may be calculated separately and your order may arrive in multiple shipments.

How to Reach Us

Cattail Cottage
416 N Howe St
Southport, NC 28461
910-454-4533
cattailcottage@yahoo.com (Please check your spam folder if you do not see our reply within 24 hours)